台灣工業多年來發展蓬勃，各工業區內的就業人口眾多，許多公司在同一工業區中擁有多間工廠，為便利員工往返工廠區間而提供交通接駁車，但因為受到一些因素影響，往往無法達到預期的效益，甚至引起員工不滿，進而影響員工的工作態度或工作效益。本研究目的在分析及改善接駁車之派車問題，使接駁車成為加工區中的便利交通工具，並且有效地縮短員工交通時間。個案公司目前已知派車現況條件：車數4台、行車速度30km/hr、接駁車車容量30人/輛，本研究期望改善縮短等候時間，但同時也兼顧運輸成本。本研究使用Arena模擬軟體進行個案公司的加工區派車系統之模擬，應用實驗設計方式，以獲得更佳的交通運輸之解決方案。研究結果顯示，個案公司的最佳派車模式為，車數4台、行車速度35km/hr、車容量30人/輛，模擬結果為平均等候時間4.06分鐘，能有效地提高員工搭乘接駁車的滿意度，並且提高車輛使用效率。

Taiwan's industry has been booming over the years, there are many number of labors in various industrial areas. Many companies have factories in the same industrial area, and they always provide the shuttle bus between the factories for their own employee. There are a number of factors that often affected the expected benefits of employee, and even lead to employee dissatisfaction and the staff's work efficiency. The purpose of this study is to analyze and improve the shuttle bus planning problem, and hope the shuttle bus become a convenient transportation in the industrial area and effectively shorten the staff traffic time. The case company is currently known to the following vehicle dispatching conditions: the number of cars 4, driving speed 30km/hr., shuttle bus capacity of 30 people / vehicles, this study is expected to improve the waiting time, but also take into account the cost of transportation. In this study, the Arena simulation software was used to simulate the application system of the processing area of the company, and the experimental design method was used to obtain a better transportation solution. The results show that the best number of shuttle bus of the company is 4, the driving speed is 35km/hr, the vehicle capacity is 30 people/vehicles. The simulation result is the average waiting time of 4.06 minutes, which can effectively improve the staff’s satisfaction of taking the shuttle bus, and improve vehicle efficiency.