過去50年，台灣大眾運輸系統已經建置完善的安全管理，但不論何種完善體制都應還有其改進空間。本研究旨在評估如何運用作業風險管理的分析工具，來有效地分析潛在風險，塑造更佳、更安全的組織氛圍，進而提升整體運輸的運作並確保大眾安全。作業風險管理(ORM)可以適時地找出可能發生的風險之頻率與可能造成的財產損失和生命威脅。提出改善方案，以避開運輸作業時暗藏的危險來減低民眾的生命財產損失。同時，建構大眾運輸安全危機處理的方法，確切地改善運輸安全上的問題。

Although the safety management of Taiwan mass transportation systems had gradually got on the track in the past 50 years, current study utilizes the tools of Operational Risk Management (ORM) to assess the safety management of those operators in order to create a better, safer and more effective transportation operational environment. In application of ORM, this study explores the potential risk factors that may take place in daily mass transportation operations, and, with assessment of the frequency and severity of the risky occurrences, discovers and evaluates the hidden dangers that may cause life-threatening and property. Conclusions of this study are to construct a crisis management methodology to resolve the safety issues in a timely manner for a safer mass transportation environment.