以作業風險管理及TRIZ理論於平衡計分卡運用的缺口－以新產品上市為例

The Risk Management of the Application of BSC by Using ORM and TRIZ

吳富堯、詹育恆
F. E. Wu and Y. H Jhan

正修科技大學 工業工程與管理系

摘要

　　本研究是以-作業風險管理(ORM)與TRIZ理論，對於平衡計分卡提出改善建議措施，針對平衡計分卡發生的問題找出最可能發生的風險，以平衡計分卡四大層面的危險識別並對其評估做為「特性要因圖」的分析要因。最後再透過作業風險管理(ORM)的風險控制主選單與TRIZ理論矛盾矩陣的發明原則，分別找出最適的風險控制方法，並進行比較。

關鍵字：TRIZ、平衡計分卡、風險管理。

ABSTRACT

　This research is using Operational Risk Management(ORM) to make possible improvements to the application of Balanced Score Card(BSC). The use of ORM follow the steps as risk identification risk evaluation,risk control and risk control decision. The traditional method of risk control and the TRIZ were both used here to find possible solutions of high level risks,and see what would be better than the other.

Keywords: TRIZ; Balanced Score Card; Risk Management