摘要
本研究方法就六標準差、組織文化、組
織績效、品質績效之相關性進行文獻探討，
建立整合六標準差與組織文化之研究架
構，依據人口統計變數、產業群組實施六標
準差屬性、組織績效與品質績效進行問卷內
容設計，採用Likert 五點衡量尺度態度量
表，問卷發放，問卷回收整理後，剔除無效
問卷，以SPSS 15.0 分析工具，研究分析工
具包括敘述性統計、變異數分析與相關分
析，根據分析結果，提出結論與建議。本研
究探討整合性Q × A= E 架構，探討影響六標
準差與文化測度二個應變數的關係。
關鍵字：六標準差、組織文化、組織績效、品質績效
ABSTRACT
The purpose of this paper is to explore a
Six Sigma implementation that combines
quality acceptance with business performance
using the Q × A= E model and questionnaire
survey method. The paper begins with a
review of the literature on Six Sigma and its
key factors, followed by the theoretical
framework that is developed via an empirical
study of a Taiwanese firm.
The results of the Six Sigma
measurement system proposed in this paper
show that each organization has a unique
management position when initiative a Six
Sigma project. The Q × A= E model can be
used to obtain valuable insights about Six
Sigma implementations, and firms should be
able to achieve better management decisions
after conducting self-assessment using Q × A=
E model.
Keywords: Six Sigma; organization culture;
organize performance; quality performance
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