飛航通話語言性失誤之探討

AN ANALYSIS OF LINGUISTIC ERRORS IN AVIATION COMMUNICATIONS

　　航管人員-飛行員數據鏈通訊系統建置完成以前，口語溝通是每次飛行任務中必需要面對的操作程序。過去文獻記載顯示口語溝通的失誤造成了許多重大的空難事件。本研究擬以138件航管通話錄音抄件進行深度分析，並以語移理論作為研究方法，探討口語溝通失誤之原因。經由案例分析彙整出五類型常見的語言性失誤，分別為：覆誦、聆聽、指示、操作及相似呼號失誤。此外，並針對研究結果提出教育訓練、CPDLC建置及改善管理制度等三方面建議，以作為減少口語溝通失誤實務執行上與未來學術研究上的參考。

　　Pilot-controller voice communication is the essential process of every flight before the complete implementation of Controller-Pilot Data link Communication. Past literature revealed that oral miscommunication was one of the primary causes leading to many significant aircraft accidents. A total of 138 radiotelephony transmission transcripts were deeply analyzed and treated by Speech Move method to identify causal factors of oral miscommunication. The analysis results found 5 types of recurrent linguistic errors. They were respectively readback error, hearback error, instruction error, operation error and call sign confusion. The findings suggested more endeavors be made on educational training, CPDLC implementation and management improvement, used as a reference to reduce oral communication failures for either practical applications or further academic research.