客艙異常事件與標準作業程序分析

THE ANALYSIS OF CABIN ABNORMAL INCIDENTS AND STANDARD OPERATION PROCEDURE

顏進儒1、王耀鋒1、余坤東1、陳一昌2、張開國2、喻世祥2、吳繼虹3、張玉君3、何立己4、李雲寧5
Jin-Ru Yen1, Yao-Feng1 Wang, Kung-Don Ye1, Issac I.C. Chen2, Kai-Kou Cheng2, Shih-Hsiang Yu2, Chi-Hung Evelyn Wu3, Yu-Chun Chang3, Hero Ho4, Yun-Ling Lee5

1國立台灣海洋大學 航運管理學系 Shipping and Transportation Management. NTOU
2交通部運輸研究所 運輸安全組 Institute of Transportation. MOTC
3國立台灣海洋大學 運輸與航海科學系 Transportation and Navigation Science. NTOU
4中華航空公司 China Airline
5中華民用航空學會 Chinese Society of Civil Aviation

摘要

　　客艙異常事件中除了與航空保安相關的議題較受重視之外，其他問題常受到忽略，本研究透過與產、官、學界的民航專家進行深度訪談以瞭解我國客艙異常事件的現況，並彙整民航專家的意見，對我國客艙異常事件提出改善建議，此外也參考我國與客艙異常事件相關的法規以及國籍航空公司客艙組員手冊，提出處理客艙異常事件的標準作業程序建議。

關鍵字：客艙異常事件、客艙安全、航空保安

Abstract

　　The aviation security issue had been studied for years since September 11, while the cabin abnormal incidents (CAIs) have not been carefully investigated. This study focused on the cabin abnormal incident issue. An interview survey has been performed with aviation experts. This study summarized the interview result and proposed the. improvement suggestions. The Standard Operation Procedure of coping CAIs situation were formulated after reviewing related documents and referring to aviation experts opinion .

KEYWORDS:Cabin Abnormal Incident, Cabin Safety, Aviation Security